NL | EN
Dear customer,
To improve our services, we will soon be relocating our warehouse. This transition will enable us to manage our stock levels more efficiently and improve the reliability of our deliveries.
As part of this move, we will be storing our inventory with an external logistics partner, who will handle the picking and distribution of all orders on our behalf.
What is changing?
The relocation will take place in week 16. This will have the following implications:
Temporary interruption of shipments
- We will not be processing or dispatching orders in week 16.
- You can, however, continue to place orders as usual. These orders will be processed starting week 17.
New lead times from week 17 onwards
From 20 April we will deliver on the second working day after your order is processed, rather than the next working day.
- Orders placed before 11:00 am on day A will be delivered on day C.
- Orders placed after 11:00 am will be processed on the next working day and delivered two working days later, on day D.
Changing orders
As orders are sent directly to our external warehouse, it is no longer possible to amend existing orders by phone or email. Adding products is not possible either; for this, a new order will need to be placed.
Please also note that collecting orders from our production location is no longer possible.
Adjustment of packaging units
You might see pack sizes that are different from what you are used to. We have decided to reduce the number of product variants, as this allows us to provide real-time insight into product availability. This means you can see whether or not an item is in stock and when you can expect delivery.
Order with confidence
Our decision to collaborate with a specialised logistics partner will allow us to:
- manage our stock levels with greater accuracy;
- provide you with up‑to‑date stock information;
- significantly improve our delivery reliability.
Although we are doing everything we can to minimise the inconvenience, some disruption may be unavoidable. We appreciate your understanding and will do our utmost to ensure a smooth transition.
Questions?
If you have any questions regarding this message, please contact us at [email protected], or reach out to your usual contact person.
Kind regards,
IDorganics
